Shipping policy
Shipping Methods
- Paquete Estándar: Delivered in 2-3 days
- Paquete Premium: Delivered in 1-2 days
The preparing time of your order is 24h-48h. If your shipment fails to deliver, then after 2 failed delivery attempts, the shipment is left at the post office for 15 days for the consignee to collect it. If the consignee doesn't collect the shipment at the post office, then the parcel is returned to us. In this case, the shipping cost is not refundable.
Tracking Your Order
Once your order has been processed and shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your package and estimate its arrival date.
You can request a shipment reroute only if the package isn't in transit or delivered.
Shipping Fees
Shipping fees are calculated based on the weight and dimensions of your order, as well as the shipping method you choose. During the checkout process, you will be able to view the shipping fees before finalizing your purchase.
International Shipping
Willa Jewelry is proud to offer international shipping to customers around the world. Whether you are located, we will try to deliver our lovely jewelry to your desired destination. Please note that international shipping may be subject to customs duties and taxes, which are the responsibility of the recipient.
Customer Support
At Willa Jewelry, we prioritize customer satisfaction. If you have any questions or concerns regarding your order or shipping, our dedicated customer support team is here to assist you. You can reach us via email at info@willajewelry.com, we will respond you within 2 business days.