Jewelry Care Guide

Proper care and maintenance of your jewelry is essential to ensure its longevity and keep it looking its best. Follow these guidelines to keep your jewelry in pristine condition:

1. Cleaning:

Regularly clean your jewelry to remove dirt, oils, and other impurities that can dull its shine. Use the soft, silver polishing cloth (included in the package) to gently wipe the surface of your jewelry regularly. Sometimes you can also use warm water to clean your jewelry and let it dry immediately. Avoid using harsh chemicals or abrasive materials that can damage the metal or gemstones.

2. Storage:

Store your jewelry in a clean, dry place away from direct sunlight and extreme temperatures. Consider using a jewelry box or a soft pouch to prevent scratches and tangling. Keep different pieces of jewelry separate to avoid any potential damage.

3. Avoid Contact:

Avoid exposing your jewelry to harsh chemicals, such as chlorine, bleach, and household cleaners, as they can damage the metal and gemstones. Remove your jewelry before swimming, bathing, or engaging in activities that may cause it to come into contact with chemicals or abrasive surfaces.

4. Handling:

Handle your jewelry with clean hands to prevent the transfer of oils and dirt. Avoid pulling or tugging on delicate chains or settings, as this can cause damage. When putting on or taking off your jewelry, do so over a soft surface to prevent accidental drops or loss.

5. Special Care for Pearls:

If you own pearl jewelry, take extra care to protect their delicate surface. Pearls should be the last thing you put on and the first thing you take off. Avoid exposing them to perfumes, hairsprays, and cosmetics, as these can damage the pearls. Clean pearls with a soft, damp cloth and store them separately from other jewelry to prevent scratching.

 

By following these jewelry care guidelines, you can ensure that your precious pieces remain beautiful and cherished for years to come. ♥

How long do I have to return an item?

You have 14 days after receiving your item to request a return.

What are the conditions for a return?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that original shipping fees are non-refundable for returns.

We do not refund final sale items, gift cards, and custom products (such as special orders or personalized items). Additionally, due to hygiene reasons, we do not refund or exchange earrings unless they are faulty or damaged upon arrival. Please read the product description carefully before making a purchase.

How do I start a return?

To start a return, please contact us at info@willajewelry.com with:

  • Your order number
  • Brief explanation of the return reason (e.g., wrong size/order, defective product, below expectation),
  • If applicable, a photo of the damaged parcel/item received.

We will provide you with a return shipping label and instructions on how and where to send your package.

Please note that items sent back to us without first requesting a return will not be accepted.

What should I do if I receive a damaged or wrong item?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Attach photo evidence of the issue, and we will process it as soon as possible.

What if the product I received is different from the photo?

Each freshwater pearl is natural and unique, so some may have tiny scratches and textures that differ from the photo. However, this does not affect the use and overall look of the product. Please be aware that the color of the product may also alter due to different screen settings before you place your order.

What is the process for refunds?

Once we receive your return and check the status of the parcel, we will issue the corresponding refund. You will receive the refund within 1-7 working days in the same payment method you used to place the order.

If you have any further questions regarding your refund, please contact us at info@willajewelry.com.

How long does it take to receive a refund?

We will notify you once we've received and inspected your return. If the refund is approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return and you haven't received the refund, please contact us at info@willajewelry.com.